Barista & Customer Service Associate - Cafe Excelso Bali

Join Cafe Excelso Bali, a premier destination under Excelso Multi Rasa, where passion for coffee meets exceptional hospitality. As a Barista & Customer Service Associate, you’ll be the face of our brand, creating memorable experiences for locals and tourists alike. Located in the heart of Badung, Bali, our café is known for its vibrant atmosphere and commitment to quality. Every day, you’ll craft the perfect cup of coffee using our state-of-the-art espresso machines and premium beans, ensuring each guest leaves with a smile.

At Excelso Multi Rasa, we believe in continuous growth and development. As a Barista & Customer Service Associate, you’ll have the opportunity to enhance your skills through regular training and access to industry-leading tools like the Nespresso VertuoLine and La Marzocco machines. Whether you’re a seasoned barista or a customer service enthusiast, this role offers a dynamic environment to thrive and grow.

📋 Tanggung Jawab Pekerjaan

• Prepare and serve high-quality coffee and beverages using premium beans and state-of-the-art espresso machines.
• Provide exceptional customer service, ensuring every guest feels welcome and valued.
• Maintain a clean and inviting café environment, including restocking supplies and cleaning equipment.
• Assist in inventory management and restocking coffee supplies.
• Promote café promotions and special events to enhance guest experience.
• Handle cash transactions and manage point-of-sale systems efficiently.
• Collaborate with the team to ensure smooth operations during peak hours.
• Adhere to health and safety protocols, including proper handling of food and beverages.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in barista roles or customer service, preferably in a café or hospitality setting.
• Strong communication and interpersonal skills to engage with diverse guests.
• Familiarity with espresso machines and coffee brewing techniques.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Basic knowledge of inventory management and point-of-sale systems.
• Willingness to learn and adapt to new tools and techniques.
• Professional appearance and demeanor, reflecting the café’s brand image.
• Fluent in both Indonesian and English, with excellent customer service skills.

🛠️ Keahlian

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