Field Collection Officer - Malang

Join OTO Group as a Field Collection Officer in Malang and play a pivotal role in managing customer accounts and ensuring timely repayments. This position offers a dynamic work environment where you will engage directly with customers, negotiate payment plans, and resolve financial issues. As part of our dedicated team, you will utilize tools like OTO Collection System and Google Maps to track and manage collections efficiently. With a strong focus on customer satisfaction and financial recovery, this role is perfect for someone looking to make a real impact in the financial services industry.

OTO Group, a leading name in the financial sector, is committed to providing innovative and reliable services to our customers. Located in the vibrant city of Malang, our office provides a supportive and collaborative environment where your contributions are valued. This is your opportunity to grow professionally while helping our customers achieve their financial goals.

In this role, you will be responsible for visiting customer locations, collecting overdue payments, and maintaining accurate records. You will work closely with our team to ensure that our customers receive the best possible service. If you are passionate about customer service and financial recovery, we invite you to apply and be part of our success story.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to collect overdue payments and negotiate payment plans.
• Utilize the OTO Collection System to track and manage collections efficiently.
• Conduct regular follow-ups with customers to ensure timely repayments.
• Resolve financial issues and provide exceptional customer service.
• Maintain accurate and up-to-date records of all collections.
• Maintain a high level of professionalism and confidentiality in all interactions.
• Collaborate with the team to achieve collection targets and improve customer satisfaction.
• Utilize Google Maps for efficient route planning and navigation.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role in the financial services industry.
• Proven track record of successful collections and customer satisfaction.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using OTO Collection System and Google Maps.
• Valid driver's license and reliable transportation.
• Ability to work independently and as part of a team.
• Strong ethical standards and commitment to customer service.

🛠️ Keahlian

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